Ivory Shell Butterfly

Shipping

• Most pieces are made to order or produced in small batches, so orders are dispatched within 7 to 10 business days of confirmation. We will email you if there is a delay.
• Free shipping on all orders within India. Delivery usually takes 3 to 7 business days after dispatch; remote locations may take a little longer.
• We ship worldwide. International charges are shown at checkout and delivery takes 10 to 20 business days after dispatch. Customs duties, taxes and import fees are payable by the customer and are not included in the order total.
• A tracking number and link are sent by email or SMS as soon as your order is dispatched.

Returns

• Get in touch within 7 days of delivery; the item must reach us within 10 days of delivery. Email or WhatsApp us first and we will share the return address.
• Items must be unworn, unwashed, unaltered and free of marks, stains or scents, with all tags attached. Return shipping is paid by the customer unless the item arrived damaged or incorrect, so please use a tracked service.
• Made to order, final sale and clearance pieces, gift cards, and items returned without prior contact cannot be returned.
• Received a damaged, defective or incorrect item? Contact us within 48 hours of delivery with photos of the item and packaging.
• Refunds go back to the original payment method within 5 to 7 working days once the return is inspected and cleared. Original shipping charges, duties and taxes are not refundable.
• We do not exchange garments as most pieces are unique, single-made items, but we will try to find a similar piece for you, subject to availability.
• Orders can be cancelled within 24 hours of placing them, provided they have not been dispatched.

Questions? Email strangeshrew@gmail.com or call / WhatsApp +91 98711 59802.