Refund policy

Return window

  • Please get in touch with us within 7 days of receiving your order. Your item must reach us within 10 days of receipt of delivery.
  • All items must be returned in their original condition: unworn, unaltered, unwashed and free from marks, stains or scents, with all tags attached.
  • Returns showing signs of wear may be refused.
  • Original shipping charges, duties and taxes are non-refundable.
  • If you received a gift with purchase during a promotion, the gift must also be returned. Otherwise the value of the gift will be deducted from your refund.
  • Strange Shrew is not liable for the loss of garments during transit. The customer must raise this with their courier. We advise using a tracked service to be safe.

How to start a return

  1. Email us at strangeshrew@gmail.com or call/WhatsApp +91 98711 59802 within 7 days of delivery with your order number and the reason for return.
  2. Our team will confirm your return and share the return address.
  3. Pack the item securely in its original packaging with tags attached and ship it using a tracked service. Return shipping costs are borne by the customer unless the item was received damaged or incorrect.
  4. Once we receive and inspect the item, we will notify you by email about the approval or rejection of your refund.

Non-returnable items

  • Items marked as final sale, clearance or made to order
  • Items that have been worn, washed, altered or damaged after delivery
  • Items returned without prior communication with our team
  • Gift cards

Damaged or incorrect items

Please inspect your order on delivery. If an item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.

Refund timeline

Once your return has been processed, you will be refunded via your original payment method. The amount will appear in your bank account within 5 to 7 working days after your item has been cleared.

We endeavour to process refunds as soon as they are received, but please allow up to 7 business days. You will receive an email notification of the status of your refund once it is finalised.

If you have not received your refund after this period, first check your bank account again, then contact your bank or card issuer, as processing times can vary. If you have done all of this and still have not received your refund, write to us at strangeshrew@gmail.com.

Exchanges

Due to the limited number of pieces in stock and the nature of most pieces being unique, single-made items, we do not exchange garments. However, you may speak to a member of our team and we will try our best to exchange the item for a similar piece, subject to availability.

Cancellations

Orders can be cancelled within 24 hours of placing them, provided they have not yet been dispatched. Write to strangeshrew@gmail.com with your order number. Once an order has been shipped it cannot be cancelled and will need to follow the return process above.

Contact

Email: strangeshrew@gmail.com Phone: +91 98711 59802